![]() It does not make sense why I would order a layflat album with full page spreads for my wedding and then last minute decide to do a normal book album with the same layouts. They should be providing me with what I ordered and double checking all orders with vouchers. I think its a good deal and may buy one, but I want to make sure its OK. This is unacceptable and far from good customer service. Anybody use Photobook America There is a Groupon in my email today for 35. I reopened the case on 9/6/16 and they finally responded claiming I did not order the correct item and I would have to pay 20% of the original product cost to get the correct item I ordered. I contacted Photo book immediately on 9/1/16, provided the order # and they closed the case on 9/3/16 with no comments. When I opened my package I realized it was a standard photobook, not a layflat album. I paid the extra $12.99 in shipping and received my product in less than a week. When I was finally ready to place my order with Photobook I doubled checked everything (sizing of album, page #s, etc.) and made sure I used my redemption code to ensure I was going to receive the correct item. I ordered the album off of Groupon and followed the redemption process per Groupon. Photobook America aka Photobook Worldwide is a scam. I have never had problems with Photobook America before but I will be leary about recommending it again. they are in the ones I followed up with, submitted and actually already have received! While the binding and paper quality are phenomenal, the cover photo and inner images came out dark and a bit grainy. Now if you "fix" it and put those blank cads back in the sets I don't have the things I needed to put in them. Photobook America is not the best option since the online photo book maker isn’t the easiest to use and it’s more expensive the most of the other services we tested. I did all of these the very beginning of December as my December is very full and I knew I wouldn't have time later. I don't need those cards now as I used the next sets to make up for the missing ones. I get pat answers from everyone - the technical team is working on it to make it right for you. I have asked if there is any way I can send these two erroneous sets in and be credited with one enough to make up for the cards I am missing and the shipping that would send those in as I am already paying the shipping on the short changed sets. I have been told it will be fixed, they will get it to me by Christmas and I will be compensated for my trouble. I am asked for the order number each time - I have multitudinous (not a real word) times stated that there is not an order number as I'm not going shortchange myself by sending it in without the right number of cards. CSR people say it is on a high priority but they are Christmas gifts I have to get ready to send out. I have been told the issue has gone to supervisor, technical team, and manager. I have "talked" to at least three different people. I have been contacting the chat customer service (who seem to have the same scripted answers - many of which do not necessary apply to what I was talking about) for well over a week now. I used two other sets and they both had 47 like they should have. The first two I opened and started working with have less than 47 one was 44 the other was 34 cards. We reserve the right to modify or replace any part of these terms and conditions without prior notice.I prepaid for 6 of the instacards set 2 that have 47 cards in them. Cannot be redeemed for cash or combined with other offers or credits. Not valid on other products, prepaid plans, prior purchases and purchases made other Shutterfly apps. Taxes, shipping, and handling will apply. Promo can only be redeemed once per account and/or billing address. Valid only for new Shutterfly photo book customers (those who have never purchased photo books from Shutterfly). ![]() Offer is good for one free standard layflat binding through, or our mobile-friendly site or Shutterfly Photo Story for iPad app. Trust us for our customization, quality, and 100% happiness guarantee, and make Shutterfly the new home for your photo books. You'll also have the same creative control you're used to, with a wide array of book sizes and paper types, and over 250 book styles to choose from. We know quality matters to you, and we assure you that our state-of-the-art printing will meet your standards. But we, at Shutterfly, are confident that we can fulfill your every photo book need. After 23 amazing years in business, MyPublisher has shut down. ![]()
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